October 16, 2007, we had a water pipe that came loose and flooded our condo and the two below us. We have been in constant contact with Frank and his people since that time.

On Monday, March 26, 2007, the movers brought our furniture and other belongings back to the condo. During this time, Frank was consistently available and his presence and assistance was invaluable to us. He was always polite, courteous and displayed a demeanor of compassionate caring that is not normally seen in individuals in his capacity.

Frank telephoned me on the evening of this move and offered assistance in any possible way, and inquired as to our personal welfare. This is almost unheard of in today’s world. Our heartfelt thanks for this type of attentiveness is overwhelming and our gratitude to him cannot be expressed in a simple letter.

Edward and Lois,